**RETURNS & REFUND TERMS AND CONDITIONS** PRODUCT PURCHASES:- 1) Should the product not fit correctly due to being too small or too big, then you are welcome to return the item in its original state within 14 days of purchase for a different size or credit voucher. Due to our products being made on order no cash refunds will be made. 2) Courier costs both ways for any replacement will be for clients account. Please see below for further information on how to return an item:-. 1) UN-RETURNABLE GOODS Item that has been visibly worn for an extended period, cannot be returned. 2) RETURNS WITHIN 14 DAYS We want you to be happy with your purchase. If the product size is not correct then you may return the item in their new, manufacturing condition within 14 days of delivery for a replacement order or credit voucher. Please see below for information on how to return an item, how to package the return and how we process your refund. 3) INCORRECT ITEM DELIVERED We do our best to ensure that the product information, availability, purchase price and associated delivery times and fees are accurately reflected on our site. However, should we accidentally deliver the wrong item to you: 3.1) Please do not remove the product from its original packaging or any of the stickers or labels. 3.2) Notify us immediately and we will arrange for collection of the product from you at no charge. 3.3) We will at your choosing, deliver the correct item to you as soon as possible; or send you a credit voucher for the purchase price of the product. 4) GOODS ARRIVED DAMAGED If your goods arrived damaged, then we will do our best to resolve the issue. Please notify us within 7 days (the sooner the better). We will require the following information to assess where in the delivery process the damage may have occurred. 4.1) Photograph of the outer box [including whether it has a fragile sticker on it or not] 4.2) Photograph of the inside of the box, including the inner packaging; and 4.3) Photograph of the damaged item. If necessary we will arrange for collection of the product from you at no charge. Once we have inspected the product, or photographs, and validated your return (if needed), we will, according to your preference: *replace the item (if available); or *issue a credit voucher for the purchase price of the product 5) HOW TO PACKAGE AN ITEM YOU WANT TO RETURN The returning product must be packed, in its original packaging, in another box with as much padding and protective packaging as possible so that it can travel safely back to us. Returns that are sent back otherwise will have a 10% repackaging fee levied against them. If the returning product has not been packaged properly and is damaged, then we simply cannot give you a credit refund. It is your responsibility to package the item correctly. 6) HOW TO PROCESS YOUR REFUND 6.1) Returns within 14 days:- You will be offered a credit voucher or a product exchange 6.2) Damaged goods:- You will be offered a credit voucher or a product exchange 6.3) Goods purchased with vouchers or gift cards:- We will either reinstate the used gift voucher or issue you with a new one.
